Gratis · 20 soal · ±8 menit

Seberapa siap bahasa Inggrismu untuk kerja di hotel?

20 soal tentang situasi kerja nyata: menyapa tamu, menangani keluhan, membaca email reservasi. Hasilnya langsung keluar, lengkap dengan pembahasan soal yang salah.

Kosakata kerja hotel Melayani tamu Tata bahasa Membaca

Kerjakan sendiri tanpa kamus agar hasilnya menggambarkan kemampuanmu. Ini perkiraan level untuk latihan, bukan sertifikat resmi.

Kosakata kerja hotel

A guest says: "The air conditioner in my room is not working." Which department usually fixes it?

Housekeeping Front Office Engineering Kitchen

Kosakata kerja hotel

Housekeeping: "Good morning. May I ___ your room now?"

make up make out make off make for

Kosakata kerja hotel

The welcome drink is complimentary. "Complimentary" means…

very expensive free of charge not available today paid in advance

Kosakata kerja hotel

"I'm sorry, we are fully booked tonight." What does this mean?

The hotel is closed tonight. All guests have checked out. The restaurant needs a reservation. There are no rooms available tonight.

Kosakata kerja hotel

The guest loves Bali and wants to stay two more nights. He wants to ___ his stay.

expand delay extend increase

Melayani tamu

It is 8 a.m. A guest walks to the reception desk and says "Good morning!" What is the best reply?

"Good morning, sir. How may I help you?" "Good night, sir." "Yes, what do you want?" "Morning. Wait."

Melayani tamu

A guest says: "Thank you very much for your help!" What is the best reply?

"Yes, thank you too much." "You're welcome. Enjoy your day!" "No problem, please give me a tip." "Same-same."

Melayani tamu

A guest in the restaurant complains: "My soup is cold." What is the best response?

"That's not my fault, the kitchen made it." "Soup in Bali is usually like that." "Please eat it faster next time." "I'm very sorry about that. Let me bring you a fresh, hot one right away."

Melayani tamu

A guest asks: "What time does the Kecak dance start tonight?" You don't know the answer. What should you say?

"I don't know." "Maybe at seven, maybe at eight." "Let me check that for you. I'll be right back." "Please ask somebody else."

Melayani tamu

You answer the phone and need to transfer the call to the manager. What is the most polite thing to say?

"Wait!" "Could you hold on a moment, please? I'll put you through to our manager." "Hold, okay, I go now." "You must wait now."

Melayani tamu

Check-in time is 2 p.m., but at 2:15 p.m. the guest's room is still not ready. The guest is upset. What is the best response?

"I sincerely apologize for the wait. Your room will be ready in about 15 minutes. In the meantime, please enjoy a complimentary drink at our lobby bar." "Check-in is at 2 p.m., but rooms are sometimes late. Please wait." "Housekeeping is very busy today. It is not our problem." "Sorry. You can go to the beach first, maybe for one hour."

Tata bahasa

The restaurant ___ at 7 a.m. every day.

open opening to open opens

Tata bahasa

There ___ two clean towels in the bathroom.

is are be am

Tata bahasa

Your table ___ ready in five minutes.

is being was will be be

Tata bahasa

I'm sorry, Mr. Smith ___ the hotel an hour ago.

left leaves has leave leaving

Tata bahasa

If you ___ any assistance during your stay, please do not hesitate to contact us.

will need needed needing need

Membaca

POOL HOURS: 7 A.M. – 7 P.M. · No lifeguard on duty · Children must be accompanied by an adult

Read the sign. Can guests swim at 8 p.m.?

Yes, because a lifeguard is there. No, because the pool closes at 7 p.m. Yes, but only children. No, the pool is only open in the morning.

Membaca

Hi, we will arrive on 12 March at around 11 p.m. because our flight lands late. Please keep our room for us, we have already paid in full. Also, could you arrange an airport pick-up for two people? Thank you! – Emma

Read the email. What does Emma ask the hotel to do?

Give her an early check-in at 11 a.m. Refund the cost of her flight Keep the room for a late arrival and arrange an airport pick-up Move her to a cheaper room

Membaca

Hi, we will arrive on 12 March at around 11 p.m. because our flight lands late. Please keep our room for us, we have already paid in full. Also, could you arrange an airport pick-up for two people? Thank you! – Emma

Read the email again. Why will Emma arrive late?

Because her flight lands late Because she wants to watch the sunset first Because she has not paid for the room Because the hotel is fully booked

Membaca

STAFF NOTICE · Effective Monday, all in-villa breakfast orders must be placed by 10 p.m. the previous night. Late orders cannot be guaranteed.

Read the staff notice. A guest calls at 11 p.m. to order breakfast in their villa for 7 a.m. tomorrow. What should you do?

Accept the order and promise it will arrive at 7 a.m. Tell the guest that in-villa breakfast is not available. Ask the guest to call again at 7 a.m. Explain politely that orders close at 10 p.m., take the order anyway, and say you will try but cannot guarantee it.

Semua soal sudah dijawab!

Kenapa bahasa Inggris penting untuk kerja di Bali?

Banyak tamu hotel dan villa di Bali adalah wisatawan mancanegara, dan banyak lowongan di Kerja di Bali ditulis dalam bahasa Inggris. Karena itu, kemampuan berbahasa Inggris sering menjadi saringan pertama HRD, terutama untuk posisi yang bertemu tamu seperti front office, F&B service, bar, dan spa.

Tes ini menguji 4 hal yang dipakai sehari-hari di hotel: kosakata kerja, cara menjawab tamu, tata bahasa dasar, dan membaca pesan atau email. Setelah selesai, kamu bisa mencoba tugas menulis: membalas email keluhan tamu, lalu tulisanmu dinilai AI lengkap dengan contoh perbaikannya.

Level hasil tes

Dasar (kira-kira A1–A2): Kamu sudah mengenal beberapa kata dasar, tetapi masih kesulitan memahami dan menjawab tamu dalam bahasa Inggris.
Cukup (kira-kira A2): Kamu memahami kalimat sederhana dan bisa menjalankan tugas rutin, tetapi masih ragu dalam percakapan yang lebih panjang.
Baik (kira-kira B1): Kamu bisa melayani tamu dalam situasi umum: menyapa, menjawab pertanyaan, dan menangani keluhan sederhana.
Sangat baik (kira-kira B2): Kamu memahami bahasa Inggris kerja dengan baik, termasuk situasi sulit dan pesan tertulis.

Hasilnya adalah perkiraan dari 20 soal pilihan ganda tanpa bagian mendengar dan berbicara, jadi bukan pengganti sertifikat resmi. Gunakan untuk latihan dan untuk tahu posisi mana yang realistis dilamar sekarang. Lihat juga tes departemen hotel yang cocok dan lowongan terbaru.